FAQ’s – Frequently Asked Questions.
Here you will find frequently asked question by our customers.

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Commonly Asked
What Is A Notary Public?
A Notary Public is a person of proven integrity appointed by the state government to serve the public as an impartial witness in taking acknowledgments, administering oath and affirmations, and performing other acts authorized by law.
What Is A Mobile Notary?
A mobile notary is a notary public that travels to various locations to perform notarial acts. The fees charged by mobile notaries tend to be higher than traditional notaries due to travel-related expenses such as gas, tolls, parking, time, traffic, and etc…
What do I need to do prior to meeting with the Notary?
Please do not sign the document prior to meeting with the Notary. Also, proper identification of the signer is required. Acceptable identification must be issued by a federal or state government agency and contain a photograph and signature. Examples: State Driver’s License, State I.D. card, US Military I.D., current US Passport, or an Alien Registration Card.
What if I do not have a Current Photo ID?

A) I would have to personally know you, or

B) An oath of a credible witness personally known to the signer and myself would be necessary. Meaning, the signer and I would have to know someone in common, and that person would take an oath that they know the signer.

What Areas Do You Cover?
  • Austin
  • Buda
  • Kyle
  • Del Valley
  • Pflugerville
  • Manchaca
May a Notary take an acknowledgement over the phone?
No. The person for whom a notarization is performed must personally appear before the notary public at the time the notarization is performed.
What Other Services Do You Offer?
In addition to mobile notary services we also loan document closing/signing, document translation, and more. Click on the ‘Services’ link above to see all of the services we offer.
How Much Do You Charge For Your Services?
Fees vary based on service(s), your location, and availability of our notaries/service providers in your area. Click Here to see our Notary Fees. You may also call (512)-400-8147 for a free estimate.
How Soon Can You Get Here? How Much Advanced Notice Is Required?
We request that all appointments be scheduled at least 24 hours in advance. We will, however, make every attempt to fulfill same-day, last-minute, and emergency requests.
What Are Your Terms And Policies?
  • At least 24 hours advanced notice required whenever possible.
  • Advanced payment required for same-day appointments.
  • No cancellations/refunds for same-day appointments.
  • Cancellations should be made via email or phone no later than 4 hours prior to the scheduled appointment.
  • Signings in remote areas and under extreme circumstances (rush jobs, long waiting, inclement weather, long distances, etc…) may result in additional fees.
  • Errors & omissions caused by our notaries will be corrected free of charge.
I Am A Notary. How Can I Add Myself To Your Database?
Please complete the notary sign up form.
What a Texas
Notary CAN Do
Why Are Documents Notarized?
A notary public’s main purpose is to deter fraud.  As an impartial witness, the notary ensures that the signers of documents are who they say they are and not impostors. The notary also makes sure that document signers only enter into agreements knowingly and willingly.
Are you Insured and Bonded?
Yes. As required by the Secretary of State, I have a $10,000 surety bond.
What is a Notary Public’s Duty?
“The primary duty of a Notary Public is to show a disinterested party (the Notary Public) has admonished the signer of an instrument as to the importance of such document, and the signer of such document has declared that his/her identity, his/her signature and his/her reasons for signing such instrument are genuine. The signature and seal of a Notary Public do not prove these facts conclusively, but do provide prima facie proof of the, and allow persons in trade and commerce to rely upon the truth and veracity of the Notary Public as a third party who has no personal interest in the transaction.”
Are you able to perform notarial acts in all counties in Texas?
Yes. I have statewide jurisdiction and may perform notarial acts in any county in the state of Texas.
Do you charge extra for “after hours” service?
Yes. Services between 9pm and 9am, please add $29.95 to the standard price.
What a Texas
Notary CAN NOT Do
May a Notary make a certified copy of a birth certificate or a marriage license?
No. Birth certificates and marriage licenses are publically recordable documents. Recordable documents are recorded with some specific governmental entity, such as the secretary of state’s office, a court of law, a county clerk, or the Bureau of Vital Statistics. A certified copy of a recordable document may be obtained by contacting the recording entity. A notary cannot make certified copies of recordable documents.
A notary may, however, make a certified copy of a non-recordable document. A non-recordable document is one that cannot be recorded with any type of governmental entity. For instance, a letter is not recorded with anyone, but there are times the sender of the letter would like to maintain a certified copy of that letter for his or her file.
May a Notary Public determine which type of Notarial certificate should be attached to a document?
No. A notary public who is not an attorney should only complete a notarial certificate which is already on the document, or type or attach a certificate of the maker’s choosing. If a notary public were presented with a document that did not contain a certificate and decided which certificate to attach, that notary public would be “practicing law.” Instead, the notary may allow the person for whom the notarization is performed to choose among the sample certificates provided to the notary with the notary’s commission.
How do I file a complaint against a Notary Public?
To file a complaint against a Texas notary public, submit Form 2304 (WordAcrobat – Fill in the blank) to the Notary Public Unit.  Form 2304 contains detailed instructions for how to complete and submit the complaint.  For more information on complaint procedures, please see 1 Tex. Admin. Code §87.23.

*From the Secretary of State Website: http://www.sos.state.tx.us/statdoc/faqs2300.shtml#np1


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Still need help? Send us a note!
For any other questions, please write us at help@callanotary.pro or call us at (512)-400-8147